Pre-sales questions

Q. Will you place ads on my site?

A. No, we do NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?

A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?

A. For monthly or quarterly billing, we accept Visa, Mastercard, Discover, Amex, and Paypal. For annual billing only, we also accept personal/business checks and Postal Money Orders.

Q. Are your server's Unix, or NT?

A. Our servers are Linux(unix) Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?

A. Sorry, adult content that is pornographic in nature is not permitted.

Q. Is tax included in my invoices?

A. Yes, any applicable tax is included within the price.

Q. What control panel do you use and do you have a demo?

A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?

A. Yes, automatic monthly charges to your credit card are preferred. We do however, offer quarterly and annual payment plans at discounted rates.

Q. Can I host friends?

A. Yes, you may host your friends.

Q. How long does it take to setup my account?

A. Your account will be setup automatically, usually within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?

A. None.

Q. Do you offer telnet or shell access?

A. Sorry, no. Due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?

A. Yes you can password protect directories within CPanel.

DNS

Q. How long does it take to get my domain working?

A. It usually takes 6-48 hours for a domain to fully propagate.

Q. What do I set my domains name servers to?

A. Please read your welcome e-mail. If you have lost your welcome email you can email us requesting your dns.

Control panel

Q. Do you have a user's manual for the control panel?

A. Go to http://www.cpanel.net/docs/cp/index.html (Be advised, not all functions described in the user manual are necessarily included in all cpanel set-ups.)

Q. Where do I go to login to my control panel?

A. You go to http://www.yourdomain.com/cpanel

Q. How do I set up sub-domains?

A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?

A. For Win9x, Win2k or Win NT, an earlier (freeware) version of WS_ftp
is available HERE.
For Win2k, XP, 2003 or Vista, CoffeeCup free FTP is available HERE.
For Mac OS, Fetch is available HERE.

Q. I uploaded my files but I can't see my web site on the internet. What's wrong?

A. Be sure you are uploading to the correct web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?

A. Please allow up to 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my user's(web) files?

A. The path is /home/username/public_html

Q. What is the local path to perl?

A. The path to perl is /usr/bin/perl

Q. What is the path to curl?

A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?

A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?

A. The path to convert is /usr/bin/

Q. What is the path to sendmail?

A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?

A. To create an email account login to your control panel and click manage accounts in the email sub-heading.

Q. What do I put for my POP3 and SMTP mail servers?

A. For both incoming and outgoing mail servers put mail.yourdomain.com

Q. I can't seem to log into my new email account with my username.

A. Your username to log into the mail program is your full email address, not just your mail account name. (ie: myname@mydomain.com) Some email clients will give an error using the "@" sign. In those instances, try using a "+", ":" or "%" sign in place of the @ sign for login purposes only.

Q. I can receive mail OK, but it won't let me send mail. Why?

A. Authentication is required for both incoming and outgoing mail. Be sure you have SMTP authentication enabled.

Q. Where do I go to check my emails using my browser?

A. http://www.yourdomain.com/webmail/

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?

A. Be sure they are uploaded to the cgi-bin directory. Also be sure that the permissions are chmoded to 755

Q. How do I create databases and manage them?

A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions
(As of Jan. 21, 2008)

Q. What version of php are you using?

A. We are using version 4.4.7

Q. What version of perl are you using?

A. We are using version 5.8.7.

Q. What version of MySQL are you using?

A. We are using version 4.1.22 standard

Q. What version of cpanel are you using?

A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 30 day money back?

A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. What forms of payment do you accept?

A. For monthly or quarterly billing, we accept Visa, Mastercard, Discover, Amex, and Paypal. For annual billing only, we also accept personal/business checks and Postal Money Orders.

Q. How do I make a payment?

A. All online payments are recurring. Your payment will automatically be deducted on the payment schedule you have selected, monthly, quarterly, or annually, unless specific alternate arrangements have been made.

Q. How do I stop billing?

A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include the statement: "Permission is granted to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. Whats the path to the free shared ssl?

A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $20.00 installation fee.

Q. How do I transfer an ssl I already have?

A. Every issuer of ssl's has their own transfer procedures. You will need to ask the issuer you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it is unique and doesn't already exist. If it does the sub will not work. Example... I want to create the subdomain test.mydomain.com so my sub name is going to be test. If I already have a folder in my account named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main site's home directory.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

A. You cannot create an addon domain if your dns hasn't propagated to the server already. So after you change the new domain's dns that you are trying to add, you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cpanel asks for when creating an addon domain. 1. "New Domain Name:"   You will put in the newdomain.com Do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris, you cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want for the new domain's ftp here.

Q. Help I added an addon domain why did it say subdomain added.?

A. Because some of the same mechanics are used in creating an add-on domain as is used in creating a subdomain, (ie: setting up a folder within your space for the new domain to work out of), this message will display. Please ignore this! Your add-on domain is a fully functional domain name. It is only called a subdomain during setup when in fact it is an addon domain.